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Frequently asked questions

Answers on products, quotations, installation, service and laboratory setup.

Gloved hands operating the touch panel of lab equipment

Products

Which brands do you supply?

We supply laboratory and biomedical equipment from a range of manufacturers under RAR Life Sciences’ sales and service. Ask us for options in your category.

Can you help me compare two or three models?

Yes. Share your application and constraints and we’ll send a side-by-side comparison with our recommendation.

Do products come with a warranty?

Warranty terms vary by product and are stated on every quotation. [Confirm standard warranty wording]

Where can I find specifications and brochures?

Each product page has a Resources tab with brochures and manuals, and all catalogues are on the Downloads page.

Ordering & Quotes

How do I request a quotation?

Use any Request a Quote button, call us, or message us on WhatsApp. A specialist confirms your requirement and sends a formal quotation.

How quickly will I receive a quote?

Typically within [X] business hours for standard products; complex projects may need a requirement call first.

Can you support tender and GeM purchases?

We can provide specifications and documentation for institutional procurement. [Confirm GeM registration]

Do you deliver across India?

Yes, we deliver across India from our Noida head office. Delivery timelines are confirmed with your quotation.

Installation & Service

Is installation included?

Installation, commissioning and user training are included for most equipment and stated on the quotation.

What site preparation do I need?

We share a site-readiness checklist covering power, space, ventilation and utilities before dispatch.

Do you offer AMC and breakdown support?

Yes. Annual maintenance contracts include scheduled preventive maintenance and priority breakdown support.

How do I raise a service request?

Call, email or WhatsApp us with the model and serial number, or use the contact form with enquiry type “Service”.

Lab Setup

What does a turnkey lab setup include?

Requirement study, layout and utility planning, equipment and furniture supply, installation, validation support and training.

Can you work with our architect or contractor?

Yes. We coordinate equipment specifications and utility requirements with your design and civil teams.

How long does a lab setup take?

It depends on size and scope; we share a project timeline with the proposal.

Request a quote

Planning a new lab or upgrading equipment? Talk to our specialists

Share your requirement and get a recommendation and formal quotation from a product specialist.